Experience
Turning complexity into clear operating models, scalable programs, and measurable outcomes.
VP-level Customer Experience and Operations leader with 20+ years of experience
Led a 42-person Customer Experience, Quality, Sales Operations, and Learning organization
Directed work across a $60M+ portfolio
Supported CRM transformation for 1,000+ users
Led program governance across Operations, Technology, Legal, Compliance, and CX
Managed global partner operations supporting 1,000+ agents
Generated $5M in incremental revenue through partnerships, contract renegotiation, and performance optimization
Reduced costs by up to 90% through operational consolidation and integration
Relaunched sales and retention programs resulting in 66% monthly unit sales growth
Delivered first Spanish-language credit report initiative with multi-million-dollar revenue potential