A career of measurable transformation.

Career Timeline

1. Regulatory Era

   Equifax

   Vice President, Strategic Leadership

   Operationalized a 45-page CFPB consent order into an enterprise execution framework spanning workstreams, executive stakeholders, and measurable regulatory milestones — without disrupting the operating business.

2. Portfolio Era

   Equifax

   Vice President, Support Services

   Directed a 42-person organization and a $60M+ customer portfolio, growing revenue to more than $60M through pricing, lifecycle, and operational levers.

3. Platform Era

   Equifax

   Senior Director, Program Management & Business Relations

   Led enterprise CRM modernization for 1,000+ users and program governance across Operations, Technology, Legal, Compliance, and CX.

4. Growth Era

   Equifax

   Director, Global Program & Partner Operations

   Managed global partner operations of 1,000+ agents and generated $5M in incremental revenue through partnerships, contract renegotiation, and performance optimization.

5. Growth Era

   Equifax

   Manager, Sales, Retention & Operations

   Relaunched sales and retention programs — retention 8% → 31%, sales conversion 4% → 15%, and 66% monthly unit sales growth. Delivered the first Spanish-language credit report initiative.

6. Foundations

   Equifax

   Program Manager / Process Integration Analyst

   Led process integration and operational consolidation, reducing costs by up to 90% while protecting service quality and compliance.

7. Foundations

   Bank of America

   Call Center Supervisor & Process Improvement Consultant

   Built the operational fluency across the customer lifecycle that later shaped enterprise strategy work.